Best Rate Guarantee + Privacy Policy


We are committed to always offering the best available rate at Metterra Hotel on Whyte when you book on Our online rates are the same as the rates which are available by telephone. If you see a lower rate on the Internet prior to making your reservation, or within 24 hours of making your reservation we will honour that rate. Simply send a screen shot along with your confirmation number to and we will adjust your reservation to the lower rate.

Advantages to booking directly on our site are:

  • Credit Card Security – Our online booking system is 100% secure. You can use your credit card and be confident it is only being used to guarantee your reservation.
  • Exclusive Offers – Our website is the only place you will find exclusive specials, promotions and savings!
  • Most Comprehensive Information – Find the most accurate and current information on our hotel and local area.
  • No Hidden Fees – We never charge booking fees, ever!
  • Confidentiality Policy – All information you provide including credit card details is protected.


Metterra Hotel ("Metterra") has always been, and will continue to be committed to maintaining the accuracy, confidentiality and security of personal information. As part of this commitment, Metterra has established Ten Privacy Principles that govern our information handling practices. Built on the values established by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information.

Protection and Electronic Documents Act, these principles are:

Principle 1 - Accountability
Metterra is responsible for maintaining and protecting the customer information under its control. In doing so, each enterprise is required to designate an individual or individuals accountable for that enterprise's compliance with the Ten Privacy Principles.

Principle 2 - Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time information is collected.

Principle 3 - Consent
A customer's knowledge and consent are required for the collection, use or disclosure of personal information except where required or permitted by law.

Principle 4 - Limiting Collection
Customer information collected must be limited to those details that are necessary for the purposes identified by Metterra. All information must be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 - Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 - Safeguarding Customer Information
Customer Information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 - Openness
Metterra Hotel is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Principle 9 - Customer Access
Upon request, customers shall be informed of the existence, use and disclosure of their information, and be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 - Handling Customer Complaints and Suggestions
Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Metterra Hotel.

For more information regarding any of the policies described above, please contact us:
Metterra Hotel
10454 82 Avenue
Edmonton, AB T6E 4Z7
Phone: 780-465-8150
Fax: 780-465-8174